Mona Vale, Australia June 1st 2002: Agreon, Australia’s only vendor independent systems integrator with a niche focus in Identity Management today announced it has deployed an Enterprise Password Management solution to a Global Manufacturing Firm.

This organisation faced significant pressure to reduce the help desk call volume, decrease the time to resolve issues and enhance the overall security of the organisations systems. Users, frustrated by long delays to resolve password problems, resorted to choosing trivial passwords, that are both easy to remember and easy to guess.

The password management solution was integrated with multiple systems including directory, database, OS and ERP systems, as well as integration with the organisation Help Desk system for the opening, closing and updating of password related Help Desk tickets, across 6 countries including Australia, New Zealand, Papua New Guinea, Fiji, the Solomon Islands and Western Samoa.

According to a Senior Manager with the Manufacturer, "The ability to centralise the administration and provide self-service tools for end-users was key given our geographically remote locations. Agreon’s delivery and business focus ensured that the project was a success."

An example of the extensive positive feedback from the business one end user added “A door step delivery. I never thought it would be that easy when I first read about this system. It does makes life much easier. Thanks, I do not have to remember too many passwords or queue up for IT to assist in resetting my access to the system again. Great Team Work!”.

According to Brian Brannigan, managing director of Agreon "With broad stakeholder involvement throughout, this organisation, shared our commitment to achieving the highest levels of customer satisfaction."

For more information on Agreon’s Identity and Password Management solutions please email information@agreon.com

Agreon is a vendor independent professional services company specialising in Identity Management solutions, managing who gets access to what. Strategically positioned in the industry, Agreon has pioneered user administration in the region since its inception, raising the profile and understanding of business benefit among Australia and New Zealand’s largest organisations. Agreon, privately held and funded, is based in Mona Vale New South Wales, Agreon counts Australia’s largest organisations among its customers.